Digital push minus customers' safety

The bank is apparently working on a clean-up, but that is not enough. The regulator is also investigating the case, but what will come of it?

Officials of Bank of Baroda (BoB), India’s second-largest public-sector bank (PSB), reportedly used fake mobile numbers to meet targets for new registrations to the bank’s new app, Bob World, when it was launched last year. According to an investigative report by Al Jazeera, one officer in each branch had been given the target of taking on board at least 150 existing bank customers. When the registrations were lower, the officials came up with the idea of linking the mobile numbers of random unknown people to boost the registrations. It appears that BoB officials followed this modus operandi across the country.