Frivolous complaint can cost consumer dearly

National Commission concluded that false and baseless allegations had been made in the complaint to claim a highly exaggerated and atrocious amount of compensation

Anand Arya got his first Airtel mobile connection in 1998 and found the service to be good. He acquired a second connection in 2002. However, from 2010 onwards, the service began to deteriorate. Despite this, he added two more connections in January 2012 and October 2013, becoming a costumer with four connections.

According to Arya, the problems worsened, with frequent instances of no mobile signal, which prevented him from receiving or making calls. Even when a call connected occasionally, the voice was unclear. He claimed he faced significant hardship when he couldn’t contact a doctor during a medical emergency. He also