GCC revolution needs infra, policy stability, and skilled human capital

The deeper question, however, is whether India's human capital is prepared for a shift up the value chain

Union Finance Minister Nirmala Sitharaman recently said that the government viewed global capability centres (GCCs) as a “great opportunity”. This follows up on her statement in the Union Budget earlier this year that a national framework would be produced to incentivise the movement of GCCs to smaller towns. It is certain that GCCs are an exciting development for what had become a moribund industry. It is vital for India that its strength in the export of services is not overtaken by technological advances but progresses in lockstep with them. The shift in business processes and the creation of in-house capacity