Seeing more conversion of proof-of-concept to use case in AI: WNS chief

We are starting to see a lot more use cases of AI and GenAI solutions, which were earlier all proofs-of-concept, said Keshav Murugesh

Keshav Murugesh, group chief executive officer, WNS is confident that the company will clock high single digit growth for 2026. In an interview with Avik Das he talks about how GenAI and AI solutions are moving to scale. Edited excerpts:

 

What are some of the growth levers that you see for WNS going ahead?

Demand has been broad based. North America, our biggest market with 52-53 per cent of revenue, continues to lead us while we also see growth in Europe and especially in the ANZ region. Last quarter (third quarter), we saw a 3.2 per cent sequential growth on a