Eat your heart out

MYSTERY GUEST

Image
Rrishi Raote New Delhi
Last Updated : Jan 29 2013 | 3:14 AM IST

BMW sells lifestyle along with its cars in Delhi, with the help of Olive.

I t’s been a while now since major-city Indians really oohed and aahed over luxury cars. So what is a premium carmaker to do in the face of dimming star value and a looming recession? Well, the answer should be obvious: start a cafe. Could it help pay the rent in these lean times?

That’s what BMW have done in Delhi. Their showroom on touristy Janpath in the heart of the city rubs shoulders with a south Indian restaurant, a paanwalla, McDonald’s and a coffee shop. Thus inspired, perhaps, they have rechristened the showroom a “studio”.

The centrepiece is still a very expensive car (and assorted BMW kitsch like scale models, branded pullovers, bags and mugs), but nestled at the back is a tiny restaurant, run by the well-known premium chain Olive. On the mezzanine above are two sleek workstations for BMW customers. This is the only BMW showroom on the planet so far to multitask like this.

The style is minimal, so there’s little indication outside of the variety within. A small sign and the alacrity of the doorman in opening the door to obviously middle-class people are the only clues. We trickled past the ice-white 650i in the main space, shining like a giant, angry iced dessert, its red taillights like cherries, and headed for the food at the back.

There are only two tables, five covers each, and a narrow bar (no alcohol yet) with a line of stools. If you sit at a table, above your head rises a tall, oddly featureless, closet-like space topped with a skylight. Unlike the other Olive restaurants this place is not warm and welcoming, governed as it is by BMW’s stark aesthetic.

The service, however, is warm. Our hostess Neelam was bright, friendly and knowledgeable but not intrusive. Unlike the waiter, she was able to to tell me exactly what was in my pasta. And neither batted an eyelid at a spectacularly ill-dressed woman who tottered in for a cold coffee and was the only other customer until a party of four corporate types who ordered plates of salad.

As for the food: except for the crème brûlée it was quite good, although the menu was limited and the portions small. Neelam told us that occasionally the whole space is rented for kitty parties and the like (starting at Rs 1,300 a head), and they eject the car and spread tables across the entire showroom.

Score: 8/10 for novelty value. Nice, but will it help BMW with their core business?

Note: Mystery Guest is a reality consumer survey in which reporters analyse a service anonymously. We welcome company responses as feedback and will be happy to carry rejoinders to any piece featured here.

*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Dec 21 2008 | 12:00 AM IST

Next Story