Club inagural seminar on Customer Relationship Management said on Thursday.
 
Inagurating the seminar organised in association with MATS School of Business & IT, S C Basu chairman and managing director Bank of Maharashtra said, " CRM is not a gospel but a process. Adding a small rupture in the process can put the organisation several steps behind."

 
 

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First Published: Oct 15 2004 | 12:00 AM IST

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