Consumer Forum directs Nokia to refund price

The forum also imposed a penalty of Rs 2,000, while directing the company to pay Rs 1,000 as the litigation cost to the consumer.    

The complainant Balraj Singh had purchased a mobile set from the Mobile Clinic situated in Green Mart Complex Model Town Jalandhar on October 27, 2006. The mobile started giving problems after some months and Balraj took the faulty mobile for repair to Alibaba Video Centre situated on Nakodar Road as per the instruction of Mobile Clinic.    

The fault repaired by Service centre resurfaced in June 2007 and the same set was sent to Chandigarh by the service station for repair and was returned to Balraj after one month. On August 20, 2007 the set again started giving problem with same fault and the persons at service centre misbehaved with Balraj's wife by throwing away the mobile set when she took the same for repair.    

In his judgment, district consumer forum president M M Bhalla directed, Nokia, its local dealer Mobile Clinic and its service station to refund the price of the mobile tune to Rs. 10100 to Balraj and also directed all the three to pay Rs 2,000 as the compensation to the complainent and Rs 1,000 as the cost to the litigation.