GE Capital Business Process Management Services bags award

GE Capital Business Process Management Services has bagged 'Asia's Best Mature Captive Services Delivery' award for credit card operations.

The company is a joint venture between state-run lender SBI and GE Capital.

The award was given by the Shared Services Outsourcing Network (SSON), GE Capital said in a statement today.

"The Asia SSON award... Laud our customer focus and also strengthen our resolve to promote levels of greater transparency and customer service," SBI Card CEO Diwakar Gupta said.

The SSON is a global community of over 12,000 shared services and outsourcing professionals, across 95 countries. SSON's annual excellence awards recognise and promote captive and outsourced shared services that demonstrate winning practices.

"We have been able to successfully leverage GE's global best practices in building a robust technology and human resources infrastructure that is well equipped to exceed the expectations of millions of customers, as we continue to increase our customer base through SBI's wide distribution network," GE Capital Business Process Management Services CEO Gautam Bose said.

GE Capital Business Process Management Services services three million cardholders of SBI Card.