BPO major Genpact today said it has entered into a three-year agreement with IT products distributor firm Ingram Micro to provide an end-to-end IT service desk for infrastructure and application support services.
Under the agreement, Genpact has created a consolidated global IT service desk to support Ingram Micro across 35 countries globally, Genpact said in a statement.
The new IT service desk, which first went live in July this year, has helped Ingram Micro reduce costs, significantly increase security and in-depth data analytics and insights for Ingram Micro.
"We are pleased to partner with Genpact as we upgrade our global IT systems across the company," Mario Leone, EVP and CIO, Ingram Micro said.
A $29 billion US-based corporation, Ingram Micro is one of the world's largest technology distributor and offers solutions and services to more than 1.8 lakh resellers.
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