Addressing shareholders in the annual report for 2012-13, Mistry also said the company's British arm Jaguar Land Rover plans to launch eight new or refreshed products this year, besides exploring further opportunities in other growing markets, including Brazil, India and Saudi Arabia.
"The company is working on a slew of new products, with a plan running up to 2020; this includes appropriate focus on alternate fuels, hybrids and electric vehicles," he said.
Tata Motors had recently announced HORIZONEXT strategy, based on intense product focus, world-class quality and manufacturing, enriched customer purchase experience and a consistent, robust after-sales service, to drive growth.
"With changes in the organisation structure, the company is determined to improve its customer understanding to better meet market needs, and deliver products swiftly through optimised operational processes," Mistry said.
Looking ahead, he admitted that there are challenges but said that "the organisation is resolved to foster a culture of customer centricity and innovation, so that the company's products and services consistently exceed customer expectations".
On JLR, Mistry said:"Technical innovation and engineering excellence have stood JLR in good stead for sustained, profitable growth and the company plans to launch eight new or refreshed products this year."
Stressing that it is a healthy and vibrant company, he said JLR is "strongly positioned across key global markets for future growth".
He said JLR has underlined its commitment to expanding its presence in China, a long-term strategic market where it has partnered Chery Automobile Company and is setting up a new plant to be built at Changshu, in Jiangshu province.
"JLR also continues to explore further opportunities in other growing markets, including Brazil, India and Saudi Arabia," he added.
Describing FY 13 as "a challenging one for Tata Motors", he said "despite difficult economic conditions and increasing competition, the company retained its market leadership in commercial vehicles, on the back of new offerings and introduction of innovative technologies".
The mini truck Ace and Magic vehicles crossed the sales mark of one million units, achieved in seven years since these products were first introduced in the market, he said.
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app
)