Infosys BPO launches enhanced offering in sales support

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfillment operations.

The sales support suite of services will reduce the amount of time spent by sales organizations in non-value adding administrative tasks, thereby freeing up time and enhancing productivity, a company release said.

The suite of services includes lead qualification, customer profiling, quoting, pricing, service revenue assurance and channel partner support. The fulfillment operations suite of services is designed to optimize and drive efficiency in the supply chain operations of an organisation.

The portfolio includes multi-industry services including order management, demand planning, replenishment planning, inventory management, forward and reverse logistics support.

The sales and fulfillment practice currently accounts for close to 20 per cent of Infosys BPO’s revenues through the services offered to client groups, including multiple Fortune 500 companies across geographies and industry verticals.