“Our long-term investment is directed towards bringing in technology that can automate & fasten processes and resolve customer pain points. For example, 100 per cent of our flight delay claims are automated & claims are processed in minutes; 87 per cent of our claim approvals happen in just 24 hours due to innovations like smartphone-enabled self-inspections. We also believe that claims are the sole reason why a customer buys our policies, so for us claims are good.” he further added.
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