Indian consumers are becoming more positive in their perceptions of brand authenticity, reveals a global consumer survey by Cohn & Wolfe titled the 2017 Authentic Brands Study on the role of authenticity in business. In India, 37 per cent of respondents perceived brands to be “open and honest”, nine percentage points higher than a year earlier, compared to a global average of 22 per cent. Similarly, 38 per cent of consumers surveyed in India agreed that brands “take full responsibility for their actions”, compared to the global average of 25 per cent. According to the findings, 67 per cent of consumers in India report increased purchase interest in a brand they perceive as authentic. “Brands that behave and communicate with authenticity will build better relationships with customers and deliver improved user experiences,” said Matt Stafford, president of Asia Pacific at Cohn & Wolfe.
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