Govt sets up online service facility to resolve foreign trade issues

The government has set up an online service facility that can be used by importers and exporters to resolve all foreign trade-related issues, an official statement said today.

The directorate general of foreign trade (DGFT), which comes under commerce ministry, has asked all exporters and importers to use the system - Contact@DGFT - for resolution of their matters.

Traders can raise all matters related to the directorate or other agencies of the Centre and States through this facility, which is activated at the DGFT website.

"Contact@DGFT system has been activated as a single point contact for resolving all foreign trade-related issues," the DGFT said in a notice to all regional authorities, export promotion councils, commodity boards and members of trade and industry.

It said best efforts will be made for expeditious resolution.

"In the interest of systematic monitoring and effective resolution, exporters/importers are requested not to send their queries through twitter or e-mail and use Contact@DGFT service instead," it added.