Services sectors grow 20-60% in 2005-06

18 segments clock excellent growth

As many as 18 service sector segments of the Indian economy are projected to clock 'excellent growth' levels of 20-60 per cent in 2005-06 as compared to previous year (2004-05).

This impressive growth is being attributed to catalysts like the expanding of railway passenger network, production and sale of commercial vehicles and the addition to existing telephone connections, particularly mobiles.

Addressing a press conference here on Wednesday to announce the CII's Annual Service Quality Conclave (ASQC), Vishal Bali, CEO, Wockhardt Hospitals Group and convenor-healthcare, CII(IQ), said the growth in the services sector continued to be broad based in 2005-06.

Trade, hotels, transport and communication services continued to lead by growing at double digit rates for the third successive year.

The Annual Service Quality Conclave (ASQC) is being held in Bangalore for two days from June 21 to 22.

Talking about the conference through a tele-conference, Chanda Kochhar, chairperson, ASQC 2006, said that the conclave is expected to be attended from across all service industries like hospitality, airlines, travel, tourism, financial services, courier, telecom and IT industries.

The conclave is also expected to help delegates to learn from innovative business leaders and service quality practitioners how to succeed in an ever-challenging business environment, she added.

For the ASQC, speakers are selected to ensure that the participants can answer questions companies face on service quality in a changing world.

These sessions will help to navigate through unpredictable consumer behaviour and increasing competition to build a strong foundation for reaching superior levels of quality service, she further added.

Giving details of the meet, K N Shenoy, past president of CII & vice chairman, Volvo India stated that the inaugural session will feature H D Kumaraswamy, Karnataka chief minister, Nolan Tan, CEO, Service Quality Centre, Singapore to speak on Global Services Expectations and Service Standards: and give an international perspective while Leo Puri, Director, McKinsey & Company to brief on India as a Home to Global Services.