To make matters worse, Big Tech has been aggressive and unwilling to share profits with small businesses on their sites. In the antitrust draft, Beijing placed a heavy focus on the so-called “pick one of the two” tactic, the practice of forcing merchants into exclusive arrangements with one platform. Alibaba Group Holding Ltd. and Tencent Holdings Ltd., longtime competitors, even asked powerful investment banks to pick sides. So where do mom-and-pop shops stand?
The tech sector’s heavy-handedness caused quite a bit of social uproar earlier this year. In April, when China just came out of the lockdown, Guangdong Restaurant Association published an open letter to Meituan, decrying the food delivery super-app’s ability to keep raising commission fees thanks to its 60% to 90% market share in the province. The company has made some concessions since.