Most people would believe that to be creative, they need to bring smart people in a room with flipcharts and snacks. However, chances of finding something useful are remote. If they start with doubt - challenging some of their existing assumptions after identifying them - they will be more productive. For example, Google changed from the world's best search engine to a company that wants to 'know everything'. Consider the 1851-founded Reuters. Early on, Reuters used a fleet of carrier pigeons. Then, decades later, phenomena like the telegraph, radio and fibre-optic cables came about. To stay in the business, Reuters had to transform itself. The moral: Even to stay the same, you have to fundamentally change.
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