| It's intimate. It's immediate. It could just as easily be invasive and irritating too, but The Coca-Cola Company, Unilever, Adidas, Bacardi, Cadbury and other marketers are hoping fervently that there's a silken way to slip you a message on your handset you'd be only too pleased to pick up (or even respond to). |
| It all started as an SMS experiment, with "mobile coupons" and the like being sent across. But audio-visual technology "" MMS "" is here, and now goes under the catch-all term of wireless marketing. It gets a minuscule fraction of the ad budget, but if some of these brands manage to use the medium as a relationship forger (a big if, as of now), expect bigger bucks to go into it. |
| India already has 100 million mobile subscribers, and even though only a fifth of the handsets in operation are reckoned to be MMS-enabled, it's an audience that could prove quite valuable. |
| "The mobile trinity "" location, personalisation, and timeliness "" makes mobile any marketer's dream," says OnMobile's director, sales and business development, Amit Dey. Incubated by Infosys, OnMobile offers a variety of mobile solutions of value to telecom operators, media houses and content providers. |
| So far, though, wireless marketing has been elementary. The mobile phone has been used merely as the interactive part of a larger campaign, as a device to get in touch. Brands like Absolut, Bacardi, Coca-Cola and Frito-Lay have combined outdoor ads with SMS codes ("contact us"), for example. |
| "A multi-channel approach, including the television and numerous interactive web tie-ins along with a mobile component that may include texting, ringtones and wallpaper, completes the mobile marketing chakra," says Rajiv Hiranandani, CEO, Mobile2Win, pegging the mobile marketing pie at Rs 6 crore per annum, likely to hit Rs 20 crore in two years. |
| By then, audio-visual ideas may be setting phones abuzz. "Creative agencies and marketers have started thinking of ad campaigns for mobile audiences in formats like MMS or TV streaming," claims Hiranandani. |
| Dey agrees: "If you are a football fan watching the latest episode of Lost on your mobile phone, and during a one-minute ad break Rio Ferdinand shows you some defending tips, courtesy Nike, wouldn't it be great?" |
| Like Internet pop-ups, then? |
| Well, there's a difference, says Dey. "The whole premise of mobile campaigns is a targeted set of consumers who have agreed to receive the promotional offers." Opt-in audiences, that is. The trouble is that opt-in audiences, who agree to have messages sent to them (lured by some bait or the other), remain too small to excite marketers much. |
| But then again, a breakthrough MMS idea could change everything. |
| While technology makes plenty of razzle-dazzle possible, the real challenge is to craft integrative messages that use creativity to woo people into relationships that endure. And for that, marketers must put on their thinking cap. |
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