AAI bats for enhanced customer experience

Airports Authority of India's (AAI) Chairman Dr Guruprasad Mohapatra said the need of the hour is to enhance customer experience.

"Although a lot of effort has been put in, the need of the hour is to manage the changes in a more effective manner so as to make customer experiences even better and enriching," he said at the AAI annual conference here.

Mohapatra also encouraged the delegates to be more involved and work towards making air travel available to common man in the remotest parts of the country.

Meanwhile, Anuj Aggarwal, member (Human Resource) at AAI highlighted that workforce management remains a key concern.

"AAI is one of the most geographically-distributed public sector undertakings. It's a challenge to manage workforce spread across the length and breadth of the country and to implement changes. The purpose of this conference is to contemplate on the changes and challenges lying ahead of us and to find ways to continuously expand our performance in this dynamic environment," he added.

The two-day conference will host learning sessions on forces of change, end-to -end customer evolution and advance commercial relations by a global instructor of the Airport Council International (ACI).

The conference will also see presentations on the new initiatives implemented under the AAI's Project Utkarsha.

A similar conference for another set of AAI executives will also be held on June 13 and 14 to have the complete top brass in sync with the AAI's corporate plan, vision and mission.