CSS Corp Wins Prestigious 'NETGEAR Partner of the Year' Award 2016

CSS Corp, a leading IT Services and Tech Support company recently won the prestigious 'Partner of the Year - 2016' Award from NETGEAR, a global networking company.

The award was announced at the NETGEAR vendor summit held in Santa Clara, CA, USA in January this year. CSS Corp bagged this award by scoring high across four major partner criteria of being the Most Innovative and Value Added Partner, the Best in Class Overall Performer, the top Performer in Premium Tech Support, and World Class Customer Experience Management.

CSS Corp is NETGEAR's key global tech support partner. Their specialised technical support solutions help optimise and create superlative customer experiences in every interaction through automation/self-service, with an Omni channel experience across all social and support channels based on the customer needs.

"Our relationship with NETGEAR goes back a long way. We understand their need for smart support in today's IoT world with pressures on shorter product cycles. They are continually pushing their own team, and ours, to think bigger and do more to enhance the overall customer experience," said Manish Tandon, CEO of CSS Corp.

All of this is driven by an analytics platform that makes the support engine intelligent and pro-active. CSS Corp's Tech Support services not only helps simplify support but also enhances brand stickiness and creates new revenue streams whilst reducing support costs.

"At NETGEAR, we are very serious about providing great customer experiences. We believe that connecting with customers pro-actively and in greater frequency will bring us richer insights. This will help us know where we are falling short, and move beyond a traditional support model to a place of listening and truly understanding," said Jennifer Khouri, VP Customer Support at NETGEAR.

"Our aim is to forge stronger ties with our customers and for that to happen we need to be more proactive in our approach. This is where our support partner CSS Corp plays a key role. We are glad to partner with them, and wish them continued success," Khouri added.

"They have embarked on incredibly innovative initiatives which have poised them to become a customer experience leader. We are delighted to partner with them in this journey of creating fundamentally strong customer relations in the technology world," said Tandon, speaking on NETGEAR's new initiatives.

"This honour of being awarded their prestigious 'Partner of the Year - 2016' is recognition of the cohesive efforts between both the companies. On behalf of CSS Corp, we humbly accept this recognition and will strive to continually deliver our best," added Tandon.