PM Modi calls for more effective redressal of consumer grievances

Prime Minister Narendra Modi on Wednesday chaired his thirteenth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation and reviewed the progress towards handling and resolution of consumer grievances.

Prime Minister Modi asked the concerned officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues.

The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline.

Calling for increased efficiency and more effective redressal of consumer grievances, Prime Minister Modi asked the officials for a comprehensive review of the nature of issues and work towards fixing responsibility and identifying solutions for them.

He asked for an effective follow-up action within ten days.

The Prime Minister reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha, and Uttarakhand.

The Prime Minister also reviewed the progress towards installation of solar pumps across the country.

It was noted that solar pumps with a total capacity of 208 MegaWatts have already been installed so far across the country.

Prime Minister Modi discussed various related issues with the Chief Secretaries of several states including Jharkhand, Telangana, Punjab, Chhattisgarh, Gujarat and Uttar Pradesh.

He was informed that the solar pumps are helping in providing clean drinking water in remote and Naxalite affected areas of the country, particularly in South Bastar area of Chhattisgarh.

During a review of the preparations for dealing with floods, the Prime Minister emphasized that the states should identify vulnerable areas, properly conduct mock drills, and carry out desiltation work to ensure the efficacy of flood-relief mechanisms.

He also emphasized the need for efforts towards water conservation.