Tata Power becomes the first Power utility to automate bill payments using e-NACH

Partners with IDFC Bank for digitized solution in Mumbai

Tata Power has become the first Power utility to enable online, automated bill payments using e-NACH (Electronic National Automated Clearing House). IDFC Bank is a technology partner and a settlement banker to Tata Power.

This is a new-age electronic online mandate registration process, launched by the National Payments Corporation of India (NPCI), where consumers of Tata Power, Mumbai can now e-sign the mandate online using Aadhaar-based verification.

The first-ever use of e-NACH via e-mandate in the power sector is expected to enhance customer experience and drastically cut Turn-Around-Time (TAT) for online registration. It also makes the process more convenient as consumers do not need to fill in physical forms and can now initiate their mandate registration on-the-go.

Tata Power has collaborated with IDFC Bank to roll out this unique service for building customised technology that makes the digital solution user-friendly, while complying with NPCIs requirements. The implementation of e-NACH aligns with Tata Power's approach of deploying innovative technologies that consistently enhance the quality of customer service.

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