To transform customer helpdesk using artificial intelligence platform - Wipro HOLMES
Wipro has signed an agreement with Nexenta, the global leader in Open Source-driven Software-Defined Storage (OpenSDS), to implement a next generation customer helpdesk management solution, powered by its artificial intelligence (Al) platform - Wipro HOLMES.Wipro's solution will automate the creation of service tickets using Natural Language Processing technologies. It will auto categorise tickets using intelligent algorithms and help Nexenta resolve issues using intelligent bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity.
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