Railways to set up consultative committees to improve efficiency, quality

In a bid to improve efficiency and quality of rail services, railway users' consultative committees would be set up at various levels so that users get frequent opportunities to consult with railway administration, parliament was told on Wednesday.

The constitution of railway users consultative committee is provisioned with a view to securing better representation of railway users and for affording frequent opportunities for consultation between railway administrations and users for the purpose of improving the efficiency and quality of rail services, Minister of State for Railways Manoj Sinha told Lok Sabha in a written reply.

He said that there would be a national railway users' consultative council at the ministry level, zonal committee at the headquarters of each railway along with divisional committees at the divisional levels.

There is provision of suburban railway users' consultative committees on the central, western, southern, eastern and south eastern railways and station committees at selected important stations, he added.