Letters: A change in approach

With reference to Mansi Taneja's report, "Postmen to carry GPS devices from next week" (December 26), communication and connectivity are essential for commerce. This holds both for the movement of goods and services and the inflow and outflow of revenue. The post office traditionally took on most of this burden, but with the changing times, it has to alter its approach to become a market competitor.

Like any other commercial institution, the post office has to diversify its functions by straying into the fields of banking and insurance. To maintain proximity with the customer, a post office has to bring its services to her doorstep. These services apply to urban and rural areas. In this context, GPS devices are an attractive proposition as they can help a customer track the postman. The device removes the barrier between post office and customer and takes a step towards financial inclusion.

C Gopinath Nair Bengaluru

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