Avaya Collaborates with Orange Business Services in India

As solutions integration partner, Orange Business Services will support Avaya in providing Indian businesses world-class unified communications solutions

Avaya, a leading global provider of business communications applications, systems and services, and Orange Business Services India, a leading global integrator of communications solutions, today announced their collaboration. Leveraging their respective strengths, Avaya and Orange Business Services will provide world-class unified communications services and solutions to help multinational companies maximize the power of convergence in a cost-effective manner.

“Avaya and Orange Business Services are among the largest players in the Indian market. Our collaboration will help us extend across all vertical industries, tapping those that we have not yet reached. This relationship will help customers implement advanced communications applications and services to make the most of their existing investments, lower the risk associated with migrating to new technology and simplify sourcing by reducing the number of external suppliers through a single, global point of contact,” said Jangoo Dalal, Managing Director, Avaya India.

“Global businesses today face the challenge of reducing costs while increasing productivity. While the Internet has enabled companies to provide anytime, anywhere access to employees, security and reliability remain important areas of concern. The new collaboration between Orange Business Services and Avaya will empower enterprises to use communication tools effectively. We will offer multiple solutions that promise to improve business functions, reduce costs, and optimize the customer relationship,” added Sanjay Vig, Chief Executive Officer, Orange Business Services India.

Orange Business Services India will be an Avaya Platinum-certified partner, with   a direct contract with Avaya in India. The collaboration will provide a suite of solutions (Hosted and Integrated Call Centers managed or integrated Unified Communications solutions) that deliver the business benefits of improved productivity, greater cost savings, limited organizational risk, improved business agility, rapid deployment, superior flexibility and mobility and greater control over the management of solution components. The investment in this relationship will provide customers with comprehensive services from beginning to end, customized to meet their business objectives.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service, and competitiveness. For more information please visit www.avaya.com.

About Orange
Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators. With 124.5 million customers, the Orange brand now covers Internet, television and mobile services in the majority of countries where the Group operates. At the end of 2008, France Telecom had consolidated sales of 53.5 billion euros (25.5 billion euros for the first half of 2009) and at June 30, 2009, the Group had a customer base of 186 million customers in 32 countries. These include 125.5 million mobile customers and 13.4 million broadband Internet (ADSL) customers worldwide. Orange is the number three mobile operator and the number two provider of broadband Internet services in Europe and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

The Group's strategy, which is characterized by a strong focus on innovation, convergence and effective cost management, aims to establish Orange as an integrated operator and benchmark for new telecommunications services in Europe. Today the Group remains focused on its core activities as a network operator, while working to develop its position in new growth activities. To meet customer expectations, the Group strives to provide products and services that are simple and user-friendly, while maintaining a sustainable and responsible business model that can be adapted to the requirements of a fast-paced and changing eco-system.

France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange.

For more information: www.orange.com, www.francetelecom.com, www.orange-business.com

Orange and any other Orange product or service names included in this material are trade marks of Orange Personal Communications Services Limited, Orange France or France Telecom.