"Customers simply need to dial *121# from their mobile phones and access an easy to navigate menu on their mobile screens to get their account related information in a matter of seconds. No need to wait to speak to a customer care executive or visit an Airtel retail store for basic queries," Airtel said in a statement.
Using this service, Airtel customers can access various services like mobile balance, last few transactions, activating or deactivating value-added services and the like.
Airtel has over 275 million mobile customers across India, of which approximately 93.7 per cent are pre-paid.
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