Automation of fuel pumps to ensure transparency: IOC Chairman

Indian Oil Corporation today said it has made rapid strides in introducing hundred per cent automation at its petrol pumps to ensure complete transparency in refueling operations and provide highest standards in quality and quantity.
Addressing a press conference here today, Indian Oil Corporation Limited Chairman, B Ashok said consumers will enormously be benefited with the introduction of hundred per cent automation at its petrol pumps.
He said with the complete automation, the base headquarter of particular state will keep eye on the working and operation of all the Indian Oil fuel outlets as similar metering will be present at the headquarter.

The fuel filled in the vehicle of customer and remaining stock in the fuel tank of Petrol pump could be checked at headquarter, he said.
In case of doubt or any suspicion with regard to quantity of fuel, customer can directly call at headquarter where measurements can be checked through newly automation system instantly, he said.
About the retail automation, he said automation entails automated billing which reassures the customer and enhances customer satisfaction due to its transparent process.
It provides for online price change and quicker services. It also ensures quick and effective customer grievance redressal due to availability of records for each transaction, he said.

The features in automation help serve customers better and also provide inputs to its channel partners by way of alarms, interlocks, facility planning, inventory management & resources allocation for better retail outlet efficiency, IOC Chairman said.