The operation of the gang, headed by a Delhi University graduate, came to light after police arrested its kingpin Mohammed Adil, who allegedly cheated people using forged documents and working the Internet.
According to police, Adil, who had worked with a leading insurance company and knew the tricks of the trade, used to contact potential customers on phone. If the unwary customer accepts his offer, then the gang would convince him to give them their old policies on one pretext or the other.
"The gang would take the soft copy of their old insurance policies and using an elaborate system of printers, scanners and a special editing and a file conversion software known as 'Foxit', they used to edit a client's old policy and mail it back to him as the new policy," says Sushil Sanwariya, investigating officer of Vasant Vihar Police Station.
Adil and his gang exploited people's lack of knowledge of what is the difference between a Cover Note, a proposal form and soft copy (PDF document) while getting an insurance done.
"Cover Note is the document on which you can get your claim from the company. Not many people are aware of this fact and think that the receipt of the form - Proposal Form - they had got from their agent and the soft copy they have received from the company is enough, but that is not the case.
Adil has registered a fake insurance company by the name of ASA Insurance limited on an online service company from where he used to get the contact numbers of his potential targets, police said.
The online service company does not verify whether the company it registers is genuine or fake. The gang then used this to their advantage, police said.
Adil landed in police net after a complaint was lodged by one Vikas Tushir who said that the second policy he got done from Adil is the identical copy of his previous one.
Police are on the look out for the other members of the gang.
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