Grant Thornton Releases Interim Physical Survey Report on More Than 3000 Nextgen Vakrangee Kendra

/ -- Vakrangee had appointed M/s. Grant Thornton India LLP as consultant to carry Outlet Quality Analysis of Nextgen Vakrangee Kendra to ensure standardization, referring to the look and feel of the outlet, availability of the services and validating customer and franchisee satisfaction index.

The engagement with Grant Thornton is to conduct an independent physical survey of the current and upcoming Nextgen Vakrangee Kendra outlets in the country.

The key objectives of the survey are as follows:
Ensure the physical availability of the Kendras as per coordinates shared by Vakrangee
Confirm exclusive service availability in each Kendra
Compliance to the standard branding guidelines
Draw inference of franchisee satisfaction and customer satisfaction
The survey parameters have been designed in accordance to business objectives, business goals and objectives of Vakrangee. The parameters for analysis of survey data are as follows:
Physical availability of the outlet
Standardized look and feel of the outlet
Skill capability of the employees of the outlet
Service availability at the outlet
Most utilised services at the outlet
Customers trust on critical services
Average footfall of the outlet
Is Vakrangee outlet a successful venture
Vakrangee outlet creating awareness about GOI schemes and other related schemes
Grant Thornton team has conducted the physical survey in 19 states in 3006 Nextgen Vakrangee Outlets, which was held between May 2019 to Nov 2019. The comprehensive list of outlets against each state is mentioned below:
States
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Tier 6
Total
1
Bihar
5
3
7
15
24
28
82
2
Chandigarh
14
0
7
6
12
29
68
3
Chhattisgarh
4
0
0
2
0
0
6
4
Delhi
1
3
0
1
0
0
5
5
Maharashtra
55
27
73
72
117
327
671
6
Gujarat
8
4
7
8
12
22
61
7
Haryana
13
3
6
8
14
17
61
8
Punjab
15
6
5
11
6
37
80
9
Himachal Pradesh
0
0
1
0
0
7
8
10
Rajasthan
51
25
67
58
156
422
779
11
Odisha
3
0
4
2
3
53
65
12
West Bengal
4
1
0
6
7
17
35
13
Uttar Pradesh
57
22
56
71
105
426
737
14
Jharkhand
3
0
2
0
0
16
21
15
Karnataka
2
0
2
0
5
11
20
16
Madhya Pradesh
29
10
25
32
50
135
281
17
Uttarakhand
1
2
2
7
1
8
21
18
Goa
0
1
0
2
1
0
4
19
Kerala
0
0
1
0
0
0
1
Total
265
107
265
301
513
1555
3006
After conducting the physical survey of 3006 Nextgen Vakrangee Kendras, Grant Thornton has determined the following:
The outlets were reachable with the given GPS location
The branding and compliance of the Kendra has been strictly followed by the franchisee owners
Link: Survey report of Grant Thornton
About Vakrangee Limited
(BSE Code: 511431) (NSE Code: VAKRANGEE)