"We have submitted an investment plan of minimum Rs 33 crore to upgrade infrastructure and induct new power distribution technology to the Bihar Electricity Regulatory Commission (BERC) and are awaiting a formal approval before we implement the capital expenditure programme," IPCL chairman Hemant Kanoria said in a statement.
"Our focus is on industrial requirement for which distribution capacity is being scaled up and this will be followed up certain changes in network like installation of LT-Aerial Bunch Conductor which will ensure quality of power supply, improvements in reliability and safety," Kanoria said.
The discom has also put in place a fully functional call centre aligned with its operational control room for daily monitoring and customer feedback and complaints. On similar lines, four customer care centres and 130 collection counters have been linked across the command area for billing, collection and other customer redressal issue.
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