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Customer Centricity World, an annual event organised by Hansa Cequity will be held on 23rd November, 2018 at St. Regis, Mumbai
At Customer Centricity World 2018, industry leaders will share their views on the core principles for redefining customer relationships and applying data analytics to enhance loyalty. Speaking about the summit, S Swaminathan, CEO, Hansa Cequity stated, "Today, brands will have to keep pace with changing market and consumer dynamics to meet customer expectations. By utilising data and technology, organisations can gain better customer insights, generate customer engagement across their life cycle and most importantly start to build a culture that puts the customer at the centre and align business processes to develop a culture of innovation. At CCW 2018, renowned thought leaders and proven business experts will lead sessions on driving improved customer value, loyalty, advocacy and successfully executing customer-centric strategies to deepen customer experiences."
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