Over 1,600 complaints on air fares, refunds registered with govt in last 18 months

Over 1,600 complaints related to air fares and refunds have been registered by with the government in the last 18 months, reflecting the collective disquiet among the passengers about ticket cancellations and high prices.

Data released by the Ministry of Civil Aviation from the revamped AirSewa app also show that between November 26, 2016, and June 5 this year, close to 2,000 grievances about flight delays and 902 grievances about check-in and boarding were received.

However, with the help of the app, a one-source window providing all types of aviation related solutions, 95 per cent of the complaints were resolved, the ministry said, but did not elaborate on steps taken to resolve the issues.

The ministry tweeted, "99% of 2,189 registered grievances in airports category & 95% of 6,551 grievances in airlines category were resolved between 26th Nov'16 and 5th June'18. By ensuring prompt redressal of customer complaints, #AirSewa is improving passenger experience (sic),"