"UCBs are forced to return their customers empty handed due to paucity/non-availability of funds, which has created great resentment among general public against us," the Maharashtra Urban Co-operative Banks' Federation (MUCBF) said in a letter addressed to the Reserve Bank brass.
It said the UCBs, which are very active in states like Maharashtra, depend on the chests of scheduled commercial banks for support on a regular basis but lenders like SBI and others have refused to serve them following the November 8 demonetisation announcement.
Stating that its 1,579 member-banks were open through the weekend as well, lack of support from its usual channels has made them "helpless" as they were not able to serve their customers, the letter said.
It said initially, the UCBs were treated at par with normal customers and given a withdrawal limit of only Rs 10,000 which was grossly insufficient.
Later on, despite a clarification by the RBI that the Rs 10,000 limit is not applicable to bank-to-bank transactions, the banks, especially SBI, have refused to adhere to the UCBs' requests.
The letter said the currency chests run by commercial banks are refusing to take the older notes collected by UCBs from its customers, saying their own chests are overflowing with the now defunct bills.
The letter said the scheduled commercial banks should cooperate with the UCBs, and ensure they take the deposits, allow deposits and withdrawals from the currency chests.
Disclaimer: No Business Standard Journalist was involved in creation of this content
