The incident occurred late last night in Kurnool's Nandyal town, where Balakrishna had reached for an overnight stay after campaigning for his party for an assembly by-poll.
In a video clip that went viral on social media, the Hindupur MLA was seen purportedly slapping a fan in the hotel lobby.
A group of fans garlanded Balakrishna on his arrival and in the jostling that followed, one of them fell on him.
The star then allegedly pushed him away and slapped.
Balakrishna, brother-in-law of Chief Minister N Chandrababu Naidu, conducted a day-long campaign in Nandyal Assembly constituency yesterday for the bypoll slated for August 23.
The byelection in Nandyal was necessitated by the death of sitting MLA Bhuma Nagireddy.
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