Wipro said it will also implement a Service Bot Workbench for Nexenta's internal Technical Team.
Powered by artificial intelligence (AI) platform - Wipro HOLMES, the solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies, the company said in a statement.
The IT company will auto categorise tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity, it added.
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