Virtual assistant at work

39% of people who said they don't trust AI indicated they would gladly hand over their least favourite tasks to AI

A Cisco study shows that people around the world are ready to work alongside virtual teammates. In fact, adding a virtual teammate just might make workers happier. The 52-question survey produced intriguing data. For instance, 94 per cent said they dread meetings, yet 45 per cent of innovators said they spend more than half the day in meetings. Clearly, anything that can make meetings more enjoyable will be a game changer. Most people think technology advances will lead to more jobs. They think machines will free them from boring tasks and spare more time to focus on the bigger picture. Six in 10 people said they want artificial intelligence (AI) to do drudge work such as scheduling meetings and taking notes. Surprisingly, 39 per cent of people who said they don’t trust AI indicated they would gladly hand over their least favourite tasks to AI. Also, personality, age, and even interest in the iPhone X and Star Trek fandom influence AI opinions.

Digital insurance shift

The influence of millennials and Gen Z is intensifying the shift from Insurance 1.0 to Digital Insurance 2.0 that embraces the new expectations, innovations and business models in the digital age. Majesco’s new research report, The New Insurance Customer - Digging Deeper: New Expectations, Innovations and Competition, found these groups have a strong interest in doing business with insurers that provide innovative products and services and leverage digital technologies that align to their unique needs, expectations and behaviours. Majesco’s second annual consumer research study builds on the insights uncovered last year by assessing the double digit year-on-year growth in behaviour changes across generations as well as diving deeper into the disruptive implications of expectations, innovations and competition for products and business models that have emerged over the last couple of years.