Genpact to double India headcount

Genpact, the country’s largest business process outsourcing (BPO) company, plans to double its India headcount by the end of financial year 2012 under its "India for India" initiative. The company currently has slightly less than 3,000 people in India and the company plans to increase this to 6,000 by the end of 2012. Genpact follows a January to December accounting year. “We are looking at talent acquisition to enter into Tier-II and -III cities and for this, we will double the headcount for the India business,” said Harpreet Duggal , who heads Genpact’s India initiative that focuses on the domestic market. As of September 30, Genpact had approximately 43,300 employees worldwide. Though the ‘India for India’ business contributes less than one per cent to the BPOs revenues, Duggal said the business was doubling every year. Genpact posted a revenue of $321.6 million for the third quarter ended 30 September.

“We have been in this market for the last two years and have almost 25 clients across the sectors. The deals we get here are smaller than what we get globally and the average deal size is $5-8 million (Rs 23-36 crore),” added Duggal. Genpact is also looking at setting up delivery centres in smaller towns like Pathankot in Punjab and Alwar in Rajasthan. It already has centres in Jaipur, Hyderabad and Gurgaon to serve the Indian clients. Each centre would require an investment of $3-4 million (Rs 14-18 crore), according to analysts. Moreover, the company is scouting for partners to enter the rural markets and offer services such as language support, data entry, scanning and indexing. In 2009-10, Genpact incurred a capital expenditure of $39 million which was mostly invested to expand its centres across India, Europe and the Philippines.