Infosys BPO awarded eSCM level 4 by Carnegie Mellon

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has been certified for e-Sourcing Capability Model for Service Providers (eSCM-SPv2.0) at level 4 by the Carnegie Mellon University's IT Services Qualification Centre (ITSqC).

The eSCM-SP is a quality model, which addresses issues related to the BPO spectrum. It is adopted by clients in the ITeS industry to evaluate, select and monitor service providers based on their level of certification.

"Infosys BPO has the unique distinction of being the first company in India that has an affiliation with the ITSqC Research Consortium to be recommended for eSCM certification at any level. This is the first evaluation in the world covering the whole organisation, across multiple continents and geographies," K Dinesh, co-founder and member of the board, Infosys, said.

"The recognition demonstrates the delivery capability of Infosys BPO's centres across India and in the Czech Republic in Europe, as well as the strength of their quality management system. Independent third party evaluation of Infosys BPO's delivery, relationship management and quality systems led to this certification," Bill Hefley, associate director, ITSqc, Carnegie Mellon, said.

Prior to Infosys, 11 other organisations had received this certification. Six more organisations are in line to receive the certification.