Tech Mahindra to scale up BPO ops in Africa

Tech Mahindra has made Nigeria the headquarters for its business process outsourcing (BPO) and plans to scale up its African operations, the company said today.

"We are extremely excited to be part of the growing market of Africa. We have already helped our customers in Africa reduce their operating costs and generate new revenue streams.

Tech Mahindra has recruited over a thousand local employees in Nigeria and it is our strategy to nurture local talent for effectively executing our BPO operations," Tech Mahindra President (Corporate Affairs & Business Services Groups) Sujit Baksi said.

Over a period of two years, we plan to reduce the expat head count considerably and develop the workforce locally to run the operations. Tech Mahindra has now joined the league of Indian IT companies with significant headcount in the region, Baksi said.

Over the last two years, Tech Mahindra has partnered with leading telecom operators in Nigeria, like MTN and Multilinks. The company has recently won the prestigious Bharti Airtel Africa deal for setting up Airtel's BPO operations in seven countries.

"With its telecom domain expertise and global experience over two decades, Tech Mahindra is committed to offering best in the industry services to telecom operators leading to enhanced experience for the end consumers in Nigeria and the Africa continent as a whole.

Tech Mahindra would bring its global experience across developed and emerging markets to offer top levels of service to operators and end consumers in Nigeria," Tech Mahindra Vice-President (Sales & Global Alliances) Krishna Gopal said.