Check-in systems down: IndiGo, SpiceJet, Akasa ops hit by major tech glitch

Microsoft cloud service outage disrupts check-in systems across the country. Airlines are working with Microsoft to resolve the technical issues

A major technical glitch has disrupted check-in systems for several Indian airlines, including IndiGo, Akasa, SpiceJet, Air India, and Vistara, causing significant inconvenience to passengers across the country. The issue, which began at 10:45 AM, has been attributed to a global Microsoft outage affecting the check-in system provider GoNow.

Airlines are currently collaborating with Microsoft to resolve the problem.

Delhi Airport confirmed the impact of the outage on its operations: "Due to the global IT issue, some of the services at the Delhi Airport were temporarily impacted. We are closely working with all our stakeholders to minimise the inconvenience to our flyers," the airport stated on X (formerly Twitter).

However, the airport acknowledged that there was no major impact on flight services at Terminal 3, with slight disruption at Terminal 2, according to a report by CNBC-TV18.

Passengers have been advised to contact their respective airlines for the latest updates.

Airlines implement manual check-in

Akasa responded by implementing manual check-in and boarding procedures at affected airports. The airline said, "Due to infrastructure issues with our service provider, some of our online services, including booking, check-in, and manage booking services, will be temporarily unavailable. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest."

SpiceJet issued a statement addressing the situation: "We're currently facing a technical issue in providing updates on flight disruptions. Our team is actively working to resolve this issue. We regret any inconvenience caused and will update you once the issue is resolved. Thank you for your patience and cooperation."

"Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time, booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience," SpiceJet further elaborated on the impact of the Microsoft outage.

IndiGo said, "As systems are impacted globally due to ongoing issues with Microsoft Azure, we kindly request you to refrain from making multiple booking attempts during this time. We are working closely with Microsoft to resolve the issue and appreciate your patience."

Air India and Vistara also made statements addressing the glitch and assuring passengers that work was underway to address the technical issue.

Microsoft global outage

The global outage has affected multiple Microsoft services, including Microsoft Teams, Windows 365, and OneDrive. Microsoft reported that the disruption began around 6 PM ET and primarily impacted Azure services in the Central US region. The company has acknowledged the widespread nature of the problem, which has affected numerous sectors including banks and airlines.

Microsoft's updates on X suggest that the company is making progress in resolving the issues. The company is working on rerouting impacted traffic to alternative systems to mitigate the disruption. "We remain focused on redirecting the impacted traffic to healthy systems," Microsoft stated.

In addition to airlines, other sectors have also reported service interruptions. DownDetector, which monitors internet outages, has recorded growing disruptions affecting services from Visa, ADT Security, and Amazon. News reports from Australia indicate that airlines, telecommunications providers, and banks, including some in New Zealand, have been affected by the outage.