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The United Nations chief urged global competitors in artificial intelligence on Wednesday to cooperate in addressing threats from the technology, warning that "the world cannot afford a race to the bottom on AI safety." Secretary-General Antonio Guterres said concerns raised by those on the frontlines of AI technology that its development "is racing ahead of our understanding of the risks" can't be ignored. Governments must assume their first responsibility to protect civilians from AI threats, which means "national action is essential," Guterres told UN reporters. "But global coordination is also indispensable." "We need guardrails to build trust - and that make AI safe, transparent, accountable, with human dignity at the center." Guterres was referring to a proposal from Dario Amodei, CEO of Anthropic, to ensure AI safety by coordinating a slowdown in its development by leading technology companies and governments. OpenAI's Sam Altman, SpaceXAI's Elon Musk and other prominent ..
Air India is expanding use of Salesforce's Agentforce artificial intelligence platform to streamline customer service processes, including automated email resolution, name change processing and an AI-powered knowledge assistant for customer service teams, Salesforce has said. Air India has built a cloud-based digital ecosystem covering more than 140 enterprise systems and has more than 30 agentic AI initiatives underway, Salesforce said on Monday. The name change automation system handles eligibility checks, validations and ticketing actions, including initiating ticket reissuance and sending the updated ticket to the customer, it added. Under the automated email resolution system, Agentforce can identify multiple requests in a single customer email, gather and validate information across systems, take the required actions and generate a consolidated response using Air India-approved templates. For eligible cases, responses are generated only when the system's confidence level exce
The technology industry's increasingly urgent warnings about the potential harm of artificial intelligence are slamming into political intransigence in Washington, offering a fresh test of the federal government's willingness and ability to confront what may become a defining issue of the era. President Donald Trump is leading the opposition to recent calls by tech leaders seeking greater government oversight, including Anthropic's Dario Amodei, OpenAI's Sam Altman and xAI's Elon Musk. The president dismissed efforts to limit the technology on Monday as a "conspiracy." Other leading Republicans including Vice President JD Vance have expressed caution. House Speaker Mike Johnson has largely deferred to the White House. Democrats, meanwhile, are pressing for a more robust response, convening in private on Tuesday in the House to discuss AI. Sen. Bernie Sanders, I-Vt., is hosting his colleagues for a briefing with experts on Wednesday. Top candidates on the ballot this year such as Sen