Consumer Complaints

Food regulator FSSAI has issued a notice to e-commerce firm Zepto for the alleged delivery of expired besan (gram flour) to a customer. In a social media post on Monday, the Food Safety and Standards Authority of India (FSSAI) said it has issued a notice to Zepto Marketplace Pvt Ltd regarding a complaint about the delivery of expired besan. "A complaint on social media platform X alleged delivery of two packs of Besan past their use-by date. Both packs reportedly carried the marking "USE BY: 12-09-2026" ( September 12), indicating they were expired at the time of delivery," the regulator said. FSSAI has directed Zepto to verify the complaint and submit order, delivery, warehouse, seller and product details. "The company must explain the root cause of the delivery and confirm withdrawal of affected stock, customer notification, refunds and corrective measures to prevent recurrence," the regulator said. FSSAI has also asked Zepto to submit a written response.

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Maruti Suzuki India on Thursday said it will challenge an order of the District Consumer Disputes Redressal Commission, Raipur, that directed the company to replace a customer's vehicle with a new E20 compatible vehicle, citing fuel contamination. The car in the case was an E20-compatible car, fully equipped to handle E20 fuel, and there is evidence of contamination in the fuel collected from the customer's vehicle, Maruti Suzuki India said in a statement. "We have learnt of an order by the District Consumer Disputes Redressal Commission, Raipur, wherein Maruti Suzuki has been directed to replace the customer's vehicle with a new E20-compatible vehicle," it said. The car in this case was an E20 compatible car, fully equipped to handle E20 fuel and so disclosed in the owner's manual, it added. "There is evidence of contamination in the fuel collected from the customer's vehicle. Several other relevant facts have also not been reflected in the order," the company asserted. The state

The revamped framework broadens consumer grievance redressal, covering banks, eligible NBFCs, prepaid payment instrument issuers and credit information companies under a unified mechanism

Rising e-commerce grievances and persistent food adulteration highlight evolving consumer protection challenges in India

Identify correct court for filing complaint based on amount paid for goods or service

The Centre has created a dedicated category on National Consumer Helpline's INGRAM portal for registering complaints related to revised GST rates and their redressal. The GST Council has reduced the tax rates on various goods and services with effect from September 22. According to an official statement on Saturday, Department of Consumer Affairs has taken steps to align the National Consumer Helpline (NCH) with the 'Next-Gen GST Reforms 2025' approved during the 56th meeting of the GST Council. "To address the expected consumer queries and complaints on NCH following the implementation of revised GST charges, rates and exemptions effective from September 22, a dedicated category has been enabled on the INGRAM (Integrated Grievance Redressal Mechanism) portal," it added. This category features major sub-categories including automobiles, banking, consumer durables, e-commerce, FMCG and others wherein GST related complaints will be registered. An inaugural training session by Centr

According to the RBI data, during 2023-24, the Centralised Receipt and Processing Centre and Offices of Reserve Bank of India Ombudsman (ORBIOs) received 934,000 complaints

The National Consumer Helpline (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday. The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system. Monthly average complaints have nearly tripled from 37,062 in 2017 to 1,12,468 in 2024, while digital grievances increased to 68,831 in fiscal year 2024-25 from 54,893 in the previous year, according to ministry data. The technology upgrade has slashed grievance disposal time to 48 days in 2024 from 66.26 days in 2023, officials said. A key initiative involves converting companies with high complaint volumes into "convergence partners" who must prioritize swift resolution. The number of such partners has grown to 1,038 from 263 in 2017. "With NCH's AI-driven, sector-specific analysis, thes

Ather plans to convert all its 215 service centres into Gold service centres. Additionally, Ather's ExpressCare ensures vehicles are serviced and ready within 60 minutes

The government on Wednesday said the 'e-Daakhil portal' -- an inexpensive, speedy and hassle-free mechanism for filing consumer complaints -- has been rolled out successfully in all states and union territories. The government is also working for launch of e-Jagriti, which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders, it said. In a statement, the consumer affairs ministry said with the recent launch of e-Daakhil portal in Ladakh, the online platform is now accessible to consumers pan-India. The e-Daakhil, launched on September 7, 2020, is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances. Currently, 2,81,024 users have registered on the e-Daakhil portal, and 1,98,725 cases ha

The National Commission observed that Singh had admittedly defaulted in payment, but there was no evidence to prove that the bank had served a notice prior to repossessing the vehicle

Ola Electric came under scrutiny by the Department of Consumer Affairs after customers complained about its EV after-sales service

Amazon Retail was fined by a consumer court after it was discovered that the smartphone she purchased was hacked, leading to data exposure and unauthorised transactions

National Commission observed the dispute was for pension benefit for which consideration in the form of contribution had been paid, so the complaint was maintainable

Consumer rights regulator CCPA has slapped a notice on electric two-wheeler manufacturer Ola, as it initiates a class action after over 10,000 complaints related to quality and after-sales service remained unaddressed, according to sources. The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source. Subsequently, the Central Consumer Protection Authority (CCPA) "started examining these complaints for class action and found that over the last one year, NCH received over 10,000 complaints", the source added. According to the source, the major categories of consumer complaints include charging during the free service period/warranty, delayed and unsatisfactory services, refusal or delay in warranty services, inadequate services, recurrent defects despite services, inconsistent performance

Airtel began harassing a customer for non-payment of dues despite the funds being credited to telecom giant's accounts

FDA immediately took action and visited McDonald's at Noida Sector 18 to collect the samples

The National Consumer Disputes Redressal Commission (NCDRC) has decided to hear the consumer dispute cases on a hybrid mode on a pilot basis from April 15 onwards. In its latest practice direction issued on April 10, the NCDRC said that the national commission will conduct the hybrid mode hearings (physical/video conferencing) of the cases from its premise. The consumer affairs ministry in a post on X said that it is a significant step towards easing consumers' experience in seeking resolution of their consumer cases. The VC/hybrid hearing links for all the benches will be provided on NCDRC cause list for the convenience of the counsel and parties. "Hence, there is no need to send a VC link to the counsel/parties by the national commission," the commission said. It added that the counsel and parties should have a minimum internet connection of 2 Mbps. The counsel representing the case and parties appearing in person can join the VC/hybrid hearing of the concerned bench at the ite

India's drugs regulator issues advisory against use; company says there is no 'health concern'