Page 2 - Consumer Complaints

Expenditure on India's information commissions has fallen 91% in six years

Since FY17, the budget allocation for information commissions has shrunk by 82.7% from Rs 31.9 crore

Centre conducts root cause analysis of public grievances at select depts

The Centre has conducted a root cause analysis of the public grievances received by select government departments to understand the reasons behind such complaints

Goyal calls for digital media use for speedy consumer complaint redressal

Piyush Goyal urged that all Commissions to see how digital media such as WhatsApp and e-mail can be generously used to issue notices, replies and other documents

Standards for shared economy on the cards amid rise in consumer complaints

Part of bigger action plan to create benchmarks for services

Improve systems, redress complaints or face action, govt warns cab firms

Cab aggregators, including Ola and Uber, have been warned of strict action unless they improve their systems and redress rising consumer complaints, a senior government official said on Tuesday.

Govt to meet cab aggregators Tue as consumer complaints rise against firms

The government has called a meeting of cab aggregators like Ola and Uber on Tuesday to discuss their policies related to fare calculation, surge pricing, ride cancellations and measures taken by them

False allegations against officials in Lonavala FIR: Kotak Mahindra Bank

Media reports quoting Lonavala police said an FIR had been registered against seven officials of the bank on the complaint of a Lonavala resident

Not authorised any external entity to address public grievances: RBI

'Instances of misinformation being spread through certain sections of the social media about the Reserve Bank - Integrated Ombudsman Scheme 2021 (RB-IOS) - have come to the notice of the RBI'

Partnership firm can file consumer complaint

The National Commission observed that the generator set was not purchased for resale, but for self-employment and to earn a livelihood, so a consumer complaint could be filed

SC says it's displeased with vacancies at consumer dispute commissions

The Supreme Court on Friday expressed displeasure over delay in appointments in the Districts and State Consumer Disputes Redressal Commission

Service complaints by bank customers rise 57% to over 300,000: RBI report

The disposal rate declined marginally to 92.36 per cent, as against 94.03 per cent in 2018-19 as the surging complaints had to be handled by the same number of staff

Most consumer complaints come from Delhi

National consumer helpline gets 173,000 plaints in 2015-16; sharp surge in those against e-commerce companies