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Telecom regulator TRAI on Friday tightened its framework to curb Unsolicited Commercial Communications (UCC), incorporating artificial intelligence-based detection of suspected spam into its regulations and introducing consumer appeal mechanism. Under the amended regulations, telecom service providers will identify numbers with a high probability of being used for sending spam and share the information among themselves. Where five or more numbers associated with a sender are flagged within 10 days, further investigation and graded action will follow, including KYC re-verification, physical verification, barring of outgoing services and disconnection in cases of repeated violations. TRAI has also defined Application-to-Person or A2P calls as calls initiated by an application, software system or automated platform without direct human dialling, including autodialling, robocalls and pre-recorded or artificial voice technologies. Entities using A2P calls will have to pre-declare their
Artificial Intelligence can transform how telecom networks are managed and threats detected, but its growing use must be accompanied by safeguards, human oversight, and the ability to intervene where necessary as technology becomes more autonomous, TRAI Chairman Anil Kumar Lahoti said on Monday. As AI becomes more deeply embedded in communications networks, operators and technology companies need to invest in responsible AI, undertake risk assessments, maintain logs of decisions and test models before deployment, Lahoti said, stressing that high-impact systems should retain human oversight. "AI creates opportunity, but also requires safeguards through the right kind of governance approach," Lahoti said, adding that automation should improve outcomes without obscuring accountability. Human oversight, auditability and the ability to intervene will remain critical even as networks become increasingly autonomous, the top boss of the Telecom Regulatory Authority of India (TRAI) said. "W
Nearly 13.16 billion promotional calls originated via the dedicated 140 series between April and June of 2026, a TRAI report said on Tuesday, adding 1.48 billion calls were blocked after verification with registered do-not-disturb preferences of the customers. As per the quarterly report listing out the action against Unsolicited Commercial Communications (UCC) during Q1 FY27, the commercial SMS originating from registered senders/telemarketers stood at about 248.06 billion. The promotional SMS blocked after verification with registered DND preferences of the customers stood at 7.30 billion. According to the TRAI report, as many as 1.15 billion calls originated from 1600 dedicated series numbers, during Q1 FY 2026-27. TRAI introduced the designated 140 series for promotional calls to ensure that such calls originate from a dedicated numbering series, enabling consumers to easily identify and manage such calls. The designated series enables the consumer to exercise the choice of ...