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Adani Airports to launch AI-powered multilingual helpdesk for passengers

The Adani Group currently operates seven airports - in Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram

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AAHL said the system will improve passenger satisfaction by offering faster, more consistent responses and by handling common queries automatically, freeing up staff for more complex requests. | Image: Bloomberg

Deepak Patel New Delhi

2 min read Last Updated : Oct 30 2025 | 11:29 PM IST

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Adani Airport Holdings Ltd (AAHL) on Thursday announced that it has partnered with AIONOS, a tech firm backed by InterGlobe Enterprises, to introduce an artificial intelligence (AI)-based helpdesk that will allow passengers to get instant, multilingual assistance across all Adani-run airports.

The system will work through voice, chat, web and mobile, helping travellers 24x7 in several Indian languages.

The Adani Group currently operates seven airports -- in Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram -- while its eighth, the Navi Mumbai International Airport, is expected to begin commercial operations soon.

The new AI system will function like a digital

Topics : Adani Ports Adani Group Airports in India artifical intelligence