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Thursday, December 04, 2025 | 06:06 AM ISTहिंदी में पढें
Payment aggregators push back against Juspay Tech's orchestration
Delays, token access hurdles spark industry opposition; open-source move under scrutiny
 "Juspay, payment orchestration, payment aggregators, third-party routing, RBI, Reserve Bank of India, online payment aggregator, payment routing bias, card tokenization, merchant payments, fintech, digital payments, open-source payment orchestration,")
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PA firms such as PhonePe, Razorpay, Cashfree Payments, and Paytm have resorted to exclusively working with their merchants, asking them to sever ties with third-party orchestration platforms like Juspay | Illustration: Ajaya Mohanty
Operational issues with Juspay Technologies’ orchestration were straining relationships between payment aggregators (PAs) and their customers, prompting aggregators to urge merchants to abandon third-party routing altogether, industry sources said. This comes as Juspay open-sourced its orchestration layer to merchants of all types and sizes last week.
PAs allege that Juspay delayed feature rollouts for their merchants, created friction in accessing card tokens across PAs merchants partnered with, and raised concerns about bias in payment routing. This prompted a few players to take the issue to the Reserve Bank of India (RBI) earlier this year.
Sources in the know added that
