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With open arms: How far can ONDC democratise ecommerce in India?

ONDC promotes open networks for exchange of goods and services digitally, its platform-agnostic architecture allows buyers and sellers to transact irrespective of the platform they use

MD and CEO T Koshy says that ONDC is an inclusive agenda, giving a level playing field to existing players  as well as to small startups and players like artisans, FPOs, SHGs, kirana stores etc
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T Koshy, ONDC’s MD and CEO

Shreya NandiAryaman Gupta New Delhi
Magicpin, the hyperlocal discovery platform, had a slow start. Things changed once it joined the Open Network for Digital Commerce (ONDC) in March 2023, not just acting as a buyer app but also fulfilling the backend logistics related to orders and delivery. Going toe to toe with food delivery majors by offering cheaper prices for the same items, Magicpin began to pull in around 20,000 orders a day, much more than some better known outfits, which were getting roughly 5,000 orders a day.

It is now the largest food aggregator platform on the ONDC network. “Most of the