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A balanced level of humanised Artificial Intelligence (AI) design in chatbots enhances customer comfort and trust, while excessive human resemblance can cause discomfort, a new research by the Goa Institute of Management (GIM) has found.
The research has studied customer behaviour towards Artificial Intelligence enabled service agents, including as chatbots, digital assistants and service robots.
Conducted in collaboration with researchers from Cochin University of Science and Technology (CUSAT), Kerala, the findings of this research have been published in the International journal of Consumer Studies.
With AI reshaping the Frontline Service Encounters (FLSE), the study aims to explore "how do consumers perceive and interact with AI in every day service interactions".
For the same, the research team consolidated findings from 157 peer-reviewed articles to identify the key drivers, theories, and outcomes shaping consumer and AI interactions.
The research team reviewed 44 top-tier .

The AI interaction design, including appearance, empathy and interaction style strongly influence customer trust, engagement and satisfaction

Press Trust of India

A recent leak from ChatGPT's Android beta app, along with public signals from OpenAI's Sam Altman, points to the company preparing for an advertising-supported version of its AI assistant

Cyclone Ditwah got weakened into a deep depression and the weather system would be centred over southwest Bay of Bengal within a minimum distance of 20 km from the coasts of North Tamil Nadu and Puducherry by morning of December 1, the Regional Meteorological Centre said.
In an update, the weather office said the Cyclone Ditwah is located about 80 km east of Cuddalore, 130 km northeast of Karaikal, 90 km east southeast of Puducherry, 180 km northeast of Vedaranyam and 140 km southeast of Chennai.
"The minimum distance of the centre of the cyclone from north Tamil Nadu-Puducherry coasts is about 80 km. It is very likely to move nearly northwards parallel to North Tamil Nadu-Puducherry coasts and weaken into a depression around morning of tomorrow (December 1)" the bulletin issued by the Met office late on Sunday night said.
"The cyclone is moving at a speed of 5 kmph and the system would be centred over southwest Bay of Bengal within a minimum distance of 40 km and 20 km from the nor

The system is being monitored by the Doppler Weather Radars (DWRs) at Karaikal and Chennai, it added

Over 200 Indian nationals stranded in Sri Lanka due to Cyclone Ditwah were evacuated by the Indian Air Force (IAF) and brought to Thiruvananthapuram airport on Sunday, a Defence spokesman said.
IAF aircraft operated from Colombo to Thiruvananthapuram reached here by 7.30 pm, according to the spokesperson,
Another 135 personnel are expected to land by 11 pm in C-130 J aircraft, a press release said.
According to the Defence spokesperson, IAF's IL-76 and C-130J heavy lift carriers, which were used to deliver rescue material and NDRF teams to the island nation, were used for the evacuation of stranded passengers.
IAF continues to extend critical Humanitarian Assistance and Disaster Relief (HADR) support to the people of Sri Lanka as part of Operation Sagar Bandhu, following the severe humanitarian impact caused by recent natural calamities in the region, the press release said.
Conducting multiple missions, IAF helicopters have airlifted a total of 57 Sri Lankan Army personnel from .

IAF aircraft operated from Colombo to Thiruvananthapuram reached here by 7.30 pm, according to the spokesperson

Healthcare industry body NATHEALTH has asked the government to increase public spending on healthcare to over 2.5 per cent of GDP with urgent action to tackle non-communicable diseases, including tax deductions of up to Rs 10,000 on individuals for preventive health check-ups.
In its pre-Budget recommendations to the government, NATHEALTH said it outlined a roadmap to strengthen healthcare delivery, foster innovation, and expand insurance and preventive coverage.
The recommendations call for a balanced mix of fiscal support, structural reforms, and public-private collaboration to build a robust, future-ready health system, it said in a statement.
In its recommendations, NATHEALTH asked the sector to be declared 'core infrastructure' and create a healthcare infrastructure fund of Rs 50,000 crore, saying currently there is limited access to long-term, lower-cost capital for hospitals and diagnostic networks.
New projects have long gestational periods requiring flexible mid-term ...

In its pre-Budget recommendations to the government, NATHEALTH said it outlined a roadmap to strengthen healthcare delivery, foster innovation, and expand insurance and preventive coverage

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