Page 544 - Supplements

An engaging service vision

After-sales is a sure-shot way to engage with the customer: Michael Mayer

Interview with Director, Volkswagen Passenger Cars India

The future of recruitment technology

The use of technology in recruitment isn't new. But a seismic shift in technology is underway that is fundamentally changing an employer's interaction with potential candidates

Relationships at the workplace

Book Extract: Culture and recruitment

Delayering, team spirit and flexibility of work are some of the key elements of strategic human resource management at Nissan

The Strategist top five

The Strategist Quiz (#371)

Answers to last week's quiz (#370)

Rethinking the media plan

Instead of thinking in silos, marketers should try to create immersive storyscapes

Looker not a doer

Fiat Punto Evo sizzles with its good looks and value -for- money pricing. But are these enough when its overall quality and aftersales service are questionable

Jaya Bachchan could do with a laugh

Can Federer do it at the US Open?

Federer's advantage is his versatility. He can produce an ace when in trouble. But he has to watch out for unforced errors, which often are the cause of his undoing

When dark clouds descend

With increasingly stressful lifestyles, depression needs to be understood as a treatable disease and should not be ignored as a mood swing

Wistful in Gulmarg

Gulmarg, once an alpine retreat, isn't what it used to be. But its rolling meadows, wildflowers and deodars are still magical

For Tarun Tahiliani, 'you only overdo if you're nouveau'

Tarun Tahiliani studied economics and business administration, and worked in the family business of oil rigs before he entered the fashion industry

Why Priyanka Chopra was picked to play Mary Kom

The author goes behind the scenes to see how the soon-to-be-released biopic on the legendary boxer was made

Four years later

Katiyabaaz recharges an old problem

The award-winning documentary takes a compelling look at India's power crisis through the microcosm of Kanpur

Chess (#1110)

Polgar will always be remembered as the woman who comprehensively broke the gender barrier

Indian oasis

For close to a century, an Indian Muslim family that has roots in Saharanpur in Uttar Pradesh has been looking after an Indian hospice in the old city of Jerusalem. In this extract from his latest boo